We accept returns purchased from rccaylan.com within 15 days from the delivery date for a full refund or exchange. To start a return or an exchange please contact us.
Returned merchandise must be in their original condition with the security tag attached in order to be accepted.
US and International Customers, we will then send you a shipping label and all you have to do is print out and ship!
Returns and exchanges will be refused without prior notification and will be returned to the sender.
Returns should be shipped via UPS.
RC Caylan Atelier
1876 Breton Rd SE
Grand Rapids, MI 49506
Exchanges will be processed within 3-5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.
Customer Service team can be reached via email at firstname.lastname@example.org or phone at 616.259.7171. Our lines are open Monday to Friday 10am – 7pm | Saturday 10am – 6pm.